KNOW YOUR STOCK BROKER

i) Basic Details

Stock Broker NameRegistration NumberRegistered AddressCorporate AddressBranch AddressContact NumberEmail ID
ORO FINANCIAL CONSULTANTS PRIVATE LIMITEDINZ000312534UNIT NO 1203, 12TH FLOOR, B WING, THE CAPITAL, PLOT NO C 70 G BLOCK BKC, BANDRA EAST, MUMBAI 400051UNIT NO 301B 3RD FLOOR, KALEDONIA, A WING, SAHAR ROAD, ANDHERI EAST, MUMBAI 4000699819492358vijay.kuppa@incredmoney.com

ii) Names and Details of the Key Managerial Personnel including Compliance Officer

Sr NoName of the IndividualDesignationMobile /Contact NumberEmail Id
1KUPPA VIJAY KRISHNADIRECTOR9819492358vijay.kuppa@incredmoney.com
2BRIJMOHAN BOHRACOMPLIANCE OFFICER022-6904 1538compliance@incredmoney.com
3Susmit MisraDirector022-6904 1597susmit.misra@incredmoney.com

iii a ) Account Opening Process

Account-Opening-Process-img

Process of Filing a Complaint

Any complaint received directly or through Exchange shall be redressed as soon as possible, however, not later than 15 business days from the date of receipt.

A. Touch points:

The following are the touch points through which the clients can get the clients can get their issues / concerns / queries addressed through any one of the following: -

The email Id is also displayed on all client communications, website and account opening form.

  • Send a letter by post or courier addressed to the Manager Customer Care team to Correspondence or Registered Office or visit in person.

B. Escalation Matrix:

In case the customer has approached for grievance and is not satisfied with the response he may escalate the issue/complaint. The escalation Matrix is defined and displayed on our website on Contact Us-InCred Money.

C. Responsibility

The Customer Care team is responsible for resolving all Investor Grievances received by them. The Head of Customer Grievance will supervise the Policy. The compliance Officer will regularly monitor and review complaints according to the nature of the complaint.

D. Details of Authorised Person: Nil

E. List of Authorised Person Cancelled by Members on account of Disciplinary reasons: Nil